FREQUENTLY ASKED QUESTIONS (FAQs)

         Not sure how to manage your bookings? Wondering if you need a visa? Have any other random question about your travel? We have listed down some of the most common questions we hear. If none of these answer your question, shoot us an email at customer.care@travza.com with your question and we will get back to you as soon as possible.


SECTIONS

Manage Your Bookings

  • Do I need to register with Travza before I can make a booking?
    Not necessary. We value your time and let you focus only on planning your trip. Once you give us your email ID at the time of making your first booking, we will automatically register you and send your account and password details to your mentioned email ID. This computer-generated password can be changed any time after logging into your account. You would be able to view all your bookings at one place when you log in using your email address and password. Simple isnít it?
  • What do I get if I am a registered member of Travza?
    As a registered member of Travza, you will be entitled to savings and benefits on all hotel reservations you book through us. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals.
  • How do I know if my booking was successful?
    We will send you an email confirmation for your booking.
  • How do I modify my bookings?
    Do not worry. Kindly mail us your new requirement @ customer.care@travza.com. We shall do the needful (Cost difference may apply)
  • How do I cancel my bookings?
    Login using manage your account or Login button. Click on Manage your bookings by clicking on () the given icon. Select the booking you want to cancel. Please check cancellation policy thoroughly before cancelling any booking.
  • How does the refund happen when I cancel a booking?
    Firstly, cancel the booking by logging in to your manage account section. Once this is done, we will reverse the refund amount as per the cancellation policy to the credit card that was used at the time of payment. This will be the only mode of refund.
  • What do you mean by Non-Refundable?
    Some Inventories in Travza are dynamic or its a special deal. Please check cancellation policy prior booking. If cancellation policy mentioned is "100% non refundable" and you book the same, once the payment is charged it will not be refunded back. Please note any NO SHOW bookings, will be considered as non refundable bookings.
  • My money has been deducted, but I have not received any confirmation mail or booking ID from your side. What should I do?
    We are sorry if this happened to you! Such cases, though rare, happen usually during an online payment and over a slow internet connection. Do not panic; just mail us at customer.care@travza.com or phone +44 (0) 8081 894 999 about the issue quoting the bank's name, the amount deducted as well as the mode of transaction, and we shall get back to you within 48 hours.
  • What are the different modes of payments you accept?
    We accept all Visa, MasterCard, Maestro & American Express credit cards.
  • Can I pay with two different credit cards?
    At the moment, we only accept one (01) credit card for payment per booking.
  • I want to book a hotel booking. Can I pay using someone else's credit card?
    No, it's advisable to use your own card while making the booking.
  • Can I save my debit / credit card details for future use?
    We do not save the debit / credit card details of our clients for safety and security purposes.
  • Do I get a copy of my E-Ticket?
    Yes, we will send the electronic copy of your Hotel booking to the email address used while booking the tickets.
  • What if I don't get a confirmation of my hotel booking?
    We send the confirmation acknowledgement within 48 hours after the booking is made. Should you not receive the vouchers within this period, please call us at +44 (0) 8081 894 999 (Toll Free) or mail customer.care@travza.com
  • What are the cancellations charges for hotel booking?
    Please check cancellation policy before cancelling any reservation. For any cancellation Travza service fees will be charged.

Technical Glitches

  • After submitting my details and payment information, nothing happened. I just see a blank page. What do I do?
    There is nothing you need to do except check your email and mobile for a confirmation text message.
    In case we receive confirmation of your payment, we would generate your E-Ticket and mail it to your email address and send across a text message to your mobile phone as well.
    In case you do not receive any communication from us, and money has been deducted from your bank account/cash card or charged to your credit card, you need not do anything. We will automatically refund the full amount back to your credit card/debit card. The same will reflect in your card/bank statement within seven (07) working days. You can safely go ahead and make a fresh booking.
  • What is meant by the message 'Session Expired'?
    A 'Session Expired' message will be shown if you have spent more than the required time on a particular page. To avoid this, please try to spend no more than 15 minutes on a page.
  • My money has been deducted, but I have not received any confirmation mail or booking ID from your side. What should I do?
    We are sorry if this happened to you! Such cases, though rare, happen usually during an online payment and over a slow internet connection. Do not panic; just mail us at customer.care@travza.comor phone +44 (0) 8081 894 999 (Toll Free) about the issue quoting the bankís name, the amount deducted as well as the mode of transaction, and we shall get back to you within 48 hours.

Travel Pre-requisites

  • What is a visa?
    A visa is a conditional authorisation granted by a country (typically to a foreigner) to enter and temporarily remain within, or to leave that country. Visas typically include limits on the duration of the foreigner's stay, territory within the country they may enter, the dates they may enter, or the number of permitted visits.
    Some visas can be granted on arrival or by prior application at the country's embassy or consulate, or through a private visa service specialist who is specialised in the issuance of international travel documents.
    It is advised that you check the requirement of visas at least six (06) months before you travel.
  • Can Travza arrange my visa?
    We do not provide visa services, so be sure to get your necessary visas before your travel!
  • What travel documents am I required to carry while undertaking international travel?
    You require the following documents for international travel:
    • Passport - Valid for at least six (06) months from your travel date.
    • Visa - Valid visa for the country you are visiting, as applicable. You will also require a Transit Visa if you are transiting for more than 12 hours. Please check Transit Visa rules for the country of transit.
    • Travel Insurance - It is advisable to carry valid Medical & Travel Insurance when traveling internationally.
    • Foreign Currency Ė You are not allowed to carry more than US$ 10,000 as cash or travellers check or its equivalent.
    • Air Ticket - Confirmed return air ticket.
  • Can I travel if my passport has expired?
    You cannot embark on an international travel if your passport has expired. Please ensure your passport is valid with at least six (06) months validity from your travel date.
  • Do I need to get vaccinated?
    Many countries have recommended health precautions, we think it is best you contact your family doctor who can advise you further depending on your health conditions. You can also visit the NHS website for more information.

Hotel Bookings & Information

  • How will I get the hotel contact details? Do I have to call you?
    The hotel details - contact number, address - will be mentioned on the vouchers which you will receive instantly once the booking is confirmed.
  • What's the difference between Twin and Double Room?
    A Twin Room has two (02) single beds whereas a Double Room has one (01) queen-size bed.
  • Why does it cost more if I am a single traveller?
    Well, most hotels around the world charge more per person for a single occupancy room than for a shared twin room. This is because the cost of maintaining a room for one person can be almost as high as it is for two. In addition, many single occupancy rooms are the same as twin / double rooms.
  • What is the difference between half-board and full-board meal?
    A half-board meal plan includes breakfast and one major meal - either lunch or dinner; whereas full-board includes all three (03) meals, i.e., breakfast, lunch and dinner.
  • What are the check-in and check-out timings?
    As a general rule, you can check-in from 14:00 noon on the day of arrival and must check-out at 12:00 noon on the day of departure as per the booking dates. Though there are some hotels that may allow early or late check-in / check-out, this is at the discretion of the hotel. Furthermore, there are also chances that a hotel may charge you in case of an early check-in or late check-out. It is better to clarify the timings with the hotel.
  • What is the difference between star rating and Trip advisor rating?
    The star rating system is a yard stick for a hotel's overall quality. The star rating pertains to a hotel's level of service, facilities, rooms, location, price and other amenities. Trip advisor is the rating of the hotel given by the guests based on their individual experiences. For instance, a 3-star hotel can have a 4.5 Trip advisor rating, which means that majority of the users are happy with the hotel.
  • Do I need to carry an identification document while checking into the hotel?
    Yes, all the guests need to carry the original passport to check into the hotel. The hotel has the right to deny check-in, in case you are not carrying a valid identity.
  • Will the hotel get immediate confirmation of my booking?
    Yes, the hotel gets an alert within 30 minutes of your booking confirmation. However, processing the confirmation may take up to 24 hours depending on your check in date.
  • How do I get a copy of my hotel voucher?
    The copy of your vouchers would be e mailed to your registered email ID instantly.
  • I have not received my vouchers. What do I do?
    In case you do not receive the vouchers, please send an email to customer.care@travza.com and we would assist you with the same.
  • Will there be internet access in my hotel?
    Services and facilities available vary from hotel to hotel. You can check it before selecting and booking the hotel. These details can be viewed under the hotel description mentioned.
  • Do I need to confirm the reservation with the hotel?
    No confirmation is required. As soon as the hotel booking is confirmed, you shall receive an email confirmation/ hotel voucher of your booking. If needed, we will re-confirm your reservation with the hotel and contact you in case of any uncertainty.
  • Do I need to pay anything extra at the hotel?
    The rates listed for any hotel includes the stay, room inclusions and taxes applicable unless otherwise stated on the website. Any direct purchases or value added services taken are payable directly at the hotel.
  • What documents do you need to carry to the hotel to ensure a quick check in?
    Please carry the confirmation voucher along with an internationally accepted ID proof, preferably the original passport that includes your address and photograph to ensure a quick check-in.
  • How do I create my account?
    Simply click on the 'Login' tab on the top right side of the page. Click on 'Sign up here' and fill in your details and submit to create your account
  • I have forgotten my password. What do I do?
    Click on the 'Login' tab on the top right side of the page. Click on 'Lost password'. Enter your registered email ID and submit to receive the new password.
  • I have entered the wrong contact details while creating a booking. What do I do?
    Please write to us at customer.care@travza.com to make necessary amendments
  • How do I raise a complaint or provide feedback?
    Please write to customer.care@travza.com in case of any complaints / for providing feedback.Alternatively you may submit the same under 'Feedback' tab on the page.

Holidays Bookings & Information

  • What do you mean by "Per person on twin sharing basis"?
    This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room. Single occupancy has different rates.
  • Why do I have to pay more for my holiday if I am a single traveller?
    Most hotels around the world charge more per person for a single occupancy room than for a shared twin room, because the cost of maintaining a room for one person can be almost as high as it is for two. In addition, many single occupancy rooms are the same as twin / double rooms.
  • Can I pay with two different credit cards?
    Unfortunately we only accept 1 credit card as payment per booking
  • How many days prior to the journey should I book the hotel/holiday package?
    There is no specific date, however it is advisable to book your tour well in advance to procure hotel reservations
  • I am travelling with an infant. Is there anything special I need to know?
    Babies upto the age of 02 years are considered to be an infant. Infants are not allocated separate seats however bassinet seat may be requested with the respective airlines (subject to availability).
  • Do you have any travel insurance plan?
    No we do not offer the service. However it is recommended to procure the same from authorized travel insurance service provider prior to your departure.
  • Can I change what's in a holiday package?
    Absolutely. We combine the best airfare for your destination along with multiple hotel selections. You can then pick and choose hotels, airlines, and sightseeing activities to come up with the right combination for yourself. You decide what's included in your package.
  • I have made the booking, but I would like to modify the booking (change name/dates etc.) How do I do this?
    You may make amendments in the holiday by dropping in an email to customer.care@travza.com or with the assistance of our 24 X 7 customer support at +44 (0) 8081 894 999 (Toll Free). Amendment charges as imposed by hotels if any may be applicable
  • How do I cancel my holiday?
    You may cancel the holiday by dropping in an email to customer.care@travza.com or with the assistance of our 24 X 7 customer support at +44 (0) 8081 894 999 (Toll Free). Cancellation charges (if applicable) may incur to the booking.
  • Can I cancel my Holiday tour midway?
    Yes, you can but the amount for non-utilized services would be non-refundable
  • What are the cancellations charges for holiday packages?
    Cancellation charges depend on the country/city where the package is booked for. Please check with our customer support agent for more details.
    Days before departure Amount of cancellation charges
    Before 60 days Booking deposit
    45-60 days 25% of tour cost or booking deposit, whichever is higher
    30-45 days 50% of tour cost or booking deposit, whichever is higher
    14-30 days 75% of tour cost or booking deposit, whichever is higher
    Within 14 days 100 %
  • I have booked a Holiday Package, when will I get the vouchers?
    The holiday vouchers will be sent to you 07 days before the actual departure date by email. If the booking is made within 07 days before the departure date, we will try and send the vouchers 02 days prior to the departure date.
  • What if I don't get a confirmation of my Holiday Package Booking?
    Please drop us a mail at customer.care@travza.com and we would assist you on the same.
  • How will my vacation package be confirmed?
    For vacation packages booked, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel for which an intimation is received within 48 Hours from the time of booking.
  • What is the hotel's phone number?
    The hotel's phone number will be sent to you by email upon completing the booking. You donít need to call the hotel for confirming your booking. We have a team that ensures re-confirmation of your booking with the hotel.
  • Will there be anyone to pick us up from the airport?
    Yes, there will be a local representative who will pick you up from the airport.
  • What is the check in and check out timing at the hotel?
    The check-in and check-out time vary from hotel to hotel. The international standard check in and check out time is 1400 Hours / 1200 Hours respectively. However the same may vary between destinations / even between hotels
  • By when can I expect my refund against the cancellation of my booking?
    All refunds are processed by the method of payment used in initial transaction. The refund processing may take 3 -30 days to reflect in your account depending on the product cancelled and your bank
  • How do I create my account?
    Simply click on the 'Login' tab on the top right side of the page. Click on 'Sign up here' and fill in your details and submit to create your account
  • I have forgotten my password. What do I do?
    Click on the 'Login' tab on the top right side of the page. Click on 'Lost password'. Enter your registered email ID and submit to receive the new password.
  • I have entered the wrong contact details while creating a booking. What do I do?
    Please write to us at customer.care@travza.com to make necessary amendments
  • How do I raise a complaint or provide feedback?
    Please write to customer.care@travza.com in case of any complaints / for providing feedback.Alternatively you may submit the same under 'Feedback' tab on the home page.
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